Our terms & conditions.

Registration

To access some services on the Moriarty Bikes website you will need to register. When registering online, it is the responsibility of the user to ensure that the information entered is accurate and up to date. You are also responsible for maintaining your personal information ensuring it is all kept up to date.

Website Accuracy

We aim to ensure all pictures, descriptions, and weights are accurate and up to date. There is a slight possibility that on occasion these details can be incorrect. This can happen for a number of reasons but if this does occur and you read or see something that you do not think is 100% accurate then we would appreciate you getting in contact with us so we can work quickly to put these details right. In any instance that a product has been supplied that is different to that advertised, we will happily refund or exchange the item for you.

Product Weights

At Moriarty Bikes we pride ourselves on customer satisfaction. That is why we weigh every single item by hand using specialist weighting equipment. Please be advised that weights can vary slightly. In any instance that a product weight is greatly different than displayed, we will happily refund or exchange the item for you.

Privacy Policy

We are committed to protecting and respecting your privacy and take every measure to ensure that. Please see our privacy policy page for full details.

Returns Policy

We always aim to put customer service at the forefront of our business and as such want you to be completely satisfied with every aspect of your purchase. If for any reason you are less than delighted, please see our returns policy page for full details on how to return.

Warranty

All Moriarty Bikes products carry a 3 year warranty period, unless stated otherwise, along with a comprehensive after sales support service. For more information regarding your warranty please see our warranty page.

Prices

All prices on our site are shown in Pounds Sterling (£GBP) and include Value Added Tax (VAT) where applicable at the standard UK rate of 20%. Purchases from outside the EU are not subject to VAT.

Purchases made in any currency which is not Pounds Sterling (£GBP) will be converted to Pounds Sterling by your chosen payment method once your order has been placed.

An order will be charged in the currency of the billing address. If the delivery address is within the EU then VAT will be chargeable. Both the billing and delivery address need to be correct at the time of purchase or delays are likely to occur.

All prices listed on the website are correct at the time of entering.

Genuine errors in prices are rare but can occur. If an error has occurred in the pricing of an item, we will get in contact and inform you as soon as possible. We will be under no obligation to fulfil an order for a product that was advertised at an incorrect price.

Delivery

All orders will be shipped using a reliable delivery service. International orders may be subject to customs charges. For our full delivery information please see delivery page.

General

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement in the supplying of goods by us to you.

Incomplete Orders

If your order is found to be incomplete or incorrect, you must contact us within 14 days of receiving your goods and we will do everything possible to supply you with the missing or correct items. If for whatever reason we cannot fulfil this, you will be entitled to a full refund as outlined in our returns policy.

Free Gifts

Orders that are received with a free gift are dependent on the customer keeping the products. If the products are not suitable and you wish to return, you must also return the free gift to receive a full refund. If you wish to keep the free gift, the cost will be deducted from the balance of the refund.

 

Changes

Any changes we make to our terms and conditions will be updated on this page to ensure you are always aware of the integral parts of the agreement.

Ownership of information

All the descriptions and pictures are created by Moriarty Bikes. This information is copyright of Moriarty Bikes and may not be used by any other party without the express permission of Moriarty Bikes.

Company Information

Moriarty Bikes Ltd is registered in England & Wales

Registered office address: Moriarty Bikes, Head Office, Kay Street, Rossendale, Lancashire, BB4 7LS

We comply fully with UK law relating to mail order companies and the distance selling regulations. These terms and conditions do not affect your statutory rights as a customer.

Back Orders

We aim to keep as many items listed on our website physically in stock to ensure we can offer the best delivery time and service. 

We update our site periodically to reflect our current stock levels. The odd mistake can happen and if an item is purchased and we find it is not currently in stock, we will notify you immediately and issue a full refund.

Promotional codes

Promotional codes are to be used for one-time purchases only and are to be used by individual customers unless otherwise stated on the voucher. The promotional code must be entered at the checkout or cart page and codes are not valid in conjunction with other promotions or discounts.

Moriarty Bikes reserves the right to cancel the order if purchase behaviour by the customer is seen to be suspicious or potentially fraudulent. Re-selling of codes is strictly not tolerated, and Moriarty Bikes reserves the right to cancel orders which are deemed to display re-seller behaviour.

Codes are not exchangeable for cash and cannot be applied retrospectively.

Moriarty Bikes reserves the right to change the terms & conditions or cancel any promotions at any time without notice.

Sale Pricing Adjustments

Moriarty Bikes may run discounted pricing on specific chosen items as part of a promotion or sale. We do not think it is fair that an item can be purchased at full price one day, and the next the same item is on sale or included in a promotion for a cheaper price, that is why we are happy to compensate the difference between the amount paid and the discounted amount if the item was purchased at full price within 7 days of the commencement of the specific discount on that item.

However we are unable to offer any refund if the identical item (which includes size) is not in stock at the time of the request or was not purchased at full price.

Component Compatibility

Almost all of the products we sell require some knowledge on how to fit or install correctly either individually or in combination with another part. We aim to provide the best possible customer service and that is why you can contact us to provide any technical help if unsure or hesitant.

Failure to correctly fit any part or any compatible part could lead to serious injury or accident. Please seek a qualified cycling mechanic if you have any doubts.

We operate a business with customer service at the forefront. We recognise that you have many stores available to you and we appreciate you choosing Moriarty Bikes.

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