Our delivery policy.
All our products (unless stated otherwise) carry a 4-6 week delivery time.
This is due to the nature of all our products being built to order. We are working towards stocking certain sizes/spec for quicker delivery times.
Bikes - allow 6 weeks (approx)
Wheels - allow 4 weeks (approx)
The above estimated timescales may change depending on workload.
To speed up delivery and help ensure the order arrives with you safely and securely we urge you to ensure your delivery details are inputted correctly, with accurate spelling of addresses. Contact numbers are required for all orders. For international customers – failing to provide a contact number may mean your order is refused at customs.
With all items delivered within the UK we aim to always offer a standard tracked delivery service.
Postage options and costs will be displayed on the cart page after inputting destination country details. We aim to always offer a standard delivery service. For International deliveries we use Parcel Force Worldwide with tracking available.
International orders may be subject to customs charges. If they apply, they will be paid locally and are the BUYERS responsibility at all times, Moriarty Bikes cannot be held accountable for any customs charges or cannot estimate what the charges may be.
We suggest contacting your local customs office before ordering any items to find out if any charges apply.
If customs charges are not paid by the customer, the item with either be returned to Moriarty Bikes or Destroyed. If either of these situations occur, then we may not be able to refund your order and/or only refund the returned item cost, minus any delivery or other costs incurred by Moriarty Bikes.
Distance Selling Regulations
Every customer has a 14 day ‘cooling off’ period, in which they can return the item(s) to Moriarty Bikes for a full refund, minus postage costs.
All returned items are subject to our returns policy.
Further Delivery Information
If your shipping costs are not calculated when at the cart page, or you have any other issues with your delivery, then please get in contact with us.